SHIPPING & DELIVERY

FREE GLOBAL DELIVERY : For all orders over £500 (Automatically Applied at Checkout)

UK STANDARD : £5.00 Royal Mail Tracked 48 hours

UK EXPRESS : £7.00 Royal Mail Tracked 24 hours

EUROPE STANDARD : £18 Royal Mail Tracked (3-10 working days )

USA | CANADA EXPRESS : £30 UPS Express (2-5 working days)

USA | CANADA STANDARD : £18 Royal Mail Tracked (3-10 working days)

AUSTRALIA EXPRESS : £30 UPS Express (3-5 working days)

CHINA | HONG KONG | JAPAN | KOREA : £15 Morning Global (3-7 working days )

REST OF THE WORLD EXPRESS : £40.00 UPS Express (3-7 working days)

REST OF THE WORLD STANDARD : £18 Royal Mail Tracked (5-15 working days)

ALL ORDERS ARE SHIPPED FROM THE UK

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, stock availability or customs clearance.
Thank you in advance for your patience and understanding.

NOTICE : UPDATES TO OUR INTERNATIONAL SHIPPING POLICY

To ensure secure delivery and prevent issues such as mis-delivery or misplaced parcels, we now send most international shipments via a Signed For Service.
This policy applies to both UPS and Royal Mail services.

Please note the following:

Low-value shipments may be excluded from this requirement.
A signature may be required upon delivery.

This enhances accountability and provides peace of mind for both our customers and delivery partners. Thank you for your understanding and cooperation.

CHRISTMAS LAST POSTING DATES 2024

UPS EXPRESS INTERNATIONAL - Last Posting Dates:
Monday, 16 December : Rest of World
Wednesday, 18th December : EU | Australia | America | Canada

*PLEASE NOTE THESES ARE ADVISORY DATES FROM OUR SHIPPING PARTNERS & WE CAN NOT GUARANTEE DELIVERY DATES*

IMPORT CHARGES FOR UK

All prices are listed inclusive of VAT and there are no further duties to pay.

IMPORT CHARGES FOR EU

These locations are covered by UPS Tracked service. Any import duties and/or import VAT to pay is shown at checkout. We collect this payment from you and pay any import charges on your behalf ensuring a quick and easy delivery.

Please also ensure you double check the size guides for any items you wish to purchase. If you are unsure of what size to purchase our customer service address is lexi@endlessjoy.co.uk
If you return any items to us, we cannot refund any import duties or taxes we've paid for on your behalf.

IMPORT CHARGES FOR AMERICA

American customers can enjoy a Delivery Duty Paid service with the price listed Inclusive of all Duties and Taxes.

IMPORT CHARGES FOR AUSTRALIA

Australian customers can enjoy a Delivery Duty Paid service with the price listed Inclusive of all Duties and Taxes.

IMPORT CHARGES FOR REST OF WORLD

Delivery to countries outside the UK, EU, America & Australia may be subject to local import taxes.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Our shipping partners may contact you once your Items are in customs to let you know the cost.

Unfortunately, we have no control over these charges, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

SHIPPING CONFIRMATION

We aim to dispatch you order the same day before 12:00 pm GMT, Monday to Friday. However this is not always possible at busy periods where your order will be dispatched within 3 days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. Please note that during Sale, dispatch time may take longer. We appreciate your patience and understanding.

RETURNING YOUR ORDER

When shopping at ENDLESS JOY we offer 30 days right to return the product if the item is unused and undamaged with original labels and packaging still intact.
You can return an item within 30 days of receipt of your order at your own expense.

Please contact our customer service to arrange a return.

EXCHANGE

Unfortunately are we unable to offer exchanges. If you would like to change to a different size or item, a new order must be placed.

Please contact our customer service to arrange a return.

COSTS FOR RETURN

The ENDLESS JOY store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest after the ENDLESS JOY store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by the ENDLESS JOY store. 

Costs for exchanges

Once you have returned the items, the ENDLESS JOY store will not make any additional charges for shipping in the case of an exchange. Please note that the ENDLESS JOY store will not refund additional duties, taxes, or any additional charges, that may be incurred.

SALE

When shopping at ENDLESS JOY we offer 30 days right to return the product if the item is unused and undamaged with original labels and packaging still intact. You can return an item within 30 days of receipt of your order at your own expense.

Please contact our customer service to arrange a return.

ORDER CANCELATION

If for any reason, you wish to cancel your order before your Items have been dispatched, please email your cancellation marked ‘urgent cancellation’ to customer service and list your name, address, product ordered and order code on the email.